Description based on Specified Commercial Transactions Law

03-6914-7016

Reception hours 10:00-18:00 (excluding Saturdays, Sundays, and holidays)
*Please contact us by email outside of reception hours. *Due to our small staff, we may not be able to answer the phone even during reception hours. Please pardon.

◆Transfer fee

It varies from bank to bank. Please check the official website of each bank for details. Bank transfer fees are the responsibility of the buyer.

◆Shipping fee

It varies depending on purchase amount and delivery destination.

Nekoposu

250 yen nationwide

Courier delivery (Sagawa Express)

~9,990 yen

Tohoku, Shinetsu, Kanto, Hokuriku, Tokai, Kansai: 510 yen
Chugoku, Shikoku: 610 yen
Kyushu, Hokkaido: 760 yen
Okinawa: 1,000 yen

10,000-39,999 yen

Outside Okinawa: Free shipping
Okinawa: 1,500 yen

40,000 yen or more

Okinawa: 2,000 yen

Credit card: Payment will be confirmed at the time of ordering the product.
Bank transfer: In principle, the product will be shipped after payment is confirmed.

*Please note that if payment is not confirmed within 7 days, the order will be cancelled.
*If you would like a receipt, please write "I would like a receipt to address ○○" in the notes section.

We take great care to ensure the quality of our products, but in the unlikely event that any of the following accidents occur during delivery, we will provide a return or exchange at our expense.

• If the product is damaged
• If the product is different from the one you ordered

If you would like to return or exchange an item for the reasons listed above, please contact us using the contact information on the same page within 7 days of receiving the item.
We will contact you by email or phone using the contact information you provided when placing your order.

In this case, we apologize for the inconvenience, but please store the product in its original packaging.
However, if we are unable to exchange the item due to sold out, etc., we will refund the product price and shipping fee.
Please note that it may take up to 10 business days for the refund to be credited to your account after the refund is processed.

Please note that we will not be able to accept any exchanges or returns for any of the following cases.

• Because of the customers' personal preferences
• Products which has passed more than 8 days
• Products which has already used
• Products which have been damaged or defaced
• Products which have been processed or repaired
• Products with damaged, defaced, or missing accessories such as boxes, tags, and instruction manuals

Please note that we do not accept returns or exchanges for reasons such as minor scratches, grazes, dents, or black spots that occur unavoidably during manufacturing.